Last updated: 31 July 2026
Every collar starts with a 7-day free trial. Nothing is charged during the trial, so you can confirm the collar pairs, reports its position and works in the area you hunt before any money changes hands.
If you are a consumer in the EU, the EEA or the UK, you have a statutory right to withdraw from the purchase within 14 days of the transaction, without giving a reason, and to receive a full refund. Contact us or Paddle within that window and we will refund you in full.
We will not argue that you lost this right by starting to use the service during the 14 days.
Subscriptions are billed annually in advance. After the 14-day window we do not generally refund the remainder of a term you have already started — but we will, at our discretion, refund a pro-rata amount for the unused months where:
If a collar stops reporting because of a hardware fault, contact us first — it is often a SIM, data plan or configuration problem we can resolve, and a refund is not usually the fastest route back to a working tracker.
We send a reminder before a subscription renews. If a renewal charge takes you by surprise, contact us within 14 days of the charge and we will refund it in full and cancel the subscription, provided you have not used the service in the new period.
Cancelling stops the next renewal. It does not refund the period you are currently in — the collar keeps working until that period ends.
Email tragtracking@gmail.com with the email address on the account and, if you have it, the Paddle order or invoice number. You can also contact Paddle directly at paddle.net. We reply within 3 working days and approved refunds are returned to your original payment method, usually within 5–10 working days depending on your bank.
Slash d.o.o., Halilovići 10, 71000 Sarajevo, Bosnia and Herzegovina
Company ID (JIB) 4202807780006 · VAT ID (PDV) 202807780006
tragtracking@gmail.com · +387 61 074 474